Grievance Officer

How to reach us

Write to hello@pactverse.ai with the word "Grievance" in the subject line.

Grievance Officer: [TO CONFIRM — name and designation]. Whoever serves the role, the responsibility for answering you remains ours.

Principal place of business (address for written correspondence): 1st Floor, No.9/5, PID No. 73-5-9/5, Washleigh Manor, Rustam Bagh Main Road, Kodihalli, Bengaluru, Karnataka 560017.

What to tell us

You do not need to use any particular form or language. It helps if you can include:

The email address you use with us

So we can find your account. If your complaint is that we hold data about you and you have no account, say that instead — it is a legitimate complaint and we will handle it.

Which product

Estate Planning, Fundraise, or Company Passport. They are separate systems and the answer often differs.

What you want to happen

Access to something, a correction, erasure, withdrawal of a consent, or an explanation.

What happens next

We acknowledge every grievance, and we tell you the outcome rather than closing it quietly.

If a request is one we cannot fully grant — the clearest example being that we keep an executed will and its signing evidence even after an erasure request — we will say so plainly, say which provision we are relying on, and tell you exactly what was removed and what was not. A partial answer described as a complete one is the thing we are most careful to avoid.

If we do not resolve it

You may complain to the Data Protection Board of India. Doing so does not require our permission and does not depend on us agreeing that a grievance exists.

We would rather you told us first, because most things are faster to fix directly — but the route is yours, not ours to gate.